FAQ

How much does a Sporting Health Club membership cost?

In Sporting Health Club we have two main memberships that give access to all centers Fitness only for DKK 479,-, Fitness + Classes for DKK 499,- One Student membership Fitness + Classes cost DKK 399,- You can read more about our prices here

How do I pay for my membership?

When you create a membership with Sporting Health Club, as a general rule, you must also create a payment agreement. You do this by adding a payment card. When you set up, you will have to pay DKK 199 in set-up fee and the remaining month. After that, you will automatically be charged for your membership each month.

How do I access Sporting Health Club?

When you have registered as a member online or in your studio, you will recieve an email with a username and password for Justface. Follow the link in the email, log in and upload a picture of yourself. There is a tablet at the entrance to the studio, where you have to scan in via facial recognition. The result is held up against the image you have already uploaded in the system, and you will then gain access. Should you have problems uploading your image, then you can always ask for help at your studio. Justface is easy and you’ll never have to worry about membership cards or fines for forgetting it again.

What is the binding period for a membership?

As a member of the Sporting Health Club, you always have a notice of termination of the current month + one month, regardless of your membership.

How can I become a member if I am under 18?

If you are under 18 and wish to become a member, you must be accompanied by a parent or guardian when registering. This parent or guardian will also be responsible for paying for your membership.

How do I register and unregister classes?

If you have a membership that gives you access to classes, you can register for a class via our Sporting Health Club app or via the website. Should you be prevented from attending the class you are registered for, remember to deregister at least 2 hours before the start via the app or website. If this is not done, a fine of DKK 25 will be given, which will be deducted from your account at the next subscription payment.

How do I pause my membership?

Do you need a break from your training studio due to vacation, work, study or something else? Then you can put your membership on hold here. You can pause your membership for 14 to 90 days in a year. If you want to stop or extend your suspension period, simply inform us by email (within the rules). You cannot pause your membership if you have unpaid bills at Sporting Health Club.

How do I cancel my subscription?

If you wish to cancel your subscription, you can do so by emailing your department or by filling out the form on this page. Please note that we have a notice period of current month + one month.

I have received a new credit card, how do I update it in the system?

If you’ve got a new credit card and your old one doesn’t work, you can update it via the Sporting Health Club app. Go to App > Press on ’Profil’ (right corner) > Press on ’Betalingsmetode’ > Press on ’Registrer betalingsmetode’. Register your new payment card.

I have an outstanding balance with Sporting Health Club, how do I pay?

If you have an outstanding balance with Sporting Health Club, and you have added a valid payment card to your profile, this will be paid automatically. If you are no longer a member, your outstanding balance can be paid in one of our centers or via the payment link you received by email or SMS.

I have forgotten my password for the booking system, how do I get a new password?

If you have forgotten your password for the booking system, you can get a new one by pressing ‘Forgot password’ at the log-in screen and reset your password. You will now recieve an email where you can create a new password. (NOTE! You cannot reset your code via telephone, even if you are given this option).

How do you process my personal data?

We attach great importance to you feeling secure about our storage and use of your personal data. Therefore, we have a policy that ensures that we process the information we collect responsibly and with respect for your privacy in accordance with applicable rules and legislation. Read our personal data policy here

Can I hold events in Sporting Health Club?

Yes, it is possible to hold events in Sporting Health Club, contact the specific gym where you wish to hold your event. Read more here.